FAQ _ Frequently Asked Questions

Here are some of the most frequently asked questions by our customers. If you don’t find the answer you’re looking for, feel free to contact us via our Contact Us page.

•  Shipping & Delivery

Q: How long does shipping take?
A: Shipping usually takes 4–7 business days, depending on your location.

Q: Can I preview the material, color, or finish before delivery?
A: Yes, you can preview the material, color, and finish in the presence of the courier.

•  Payment

Q: What payment methods do you accept?
A: We accept all major credit cards and digital wallets such as Vodafone Cash, InstaPay, and similar services, as well as other secure payment methods.

Q: Is it safe to pay on your website?
A: Yes, our website uses secure encryption to protect your payment information.

•  Returns & Exchanges

Q: Can I return or exchange an item?
A: Returns are allowed only for size exchanges. The customer is responsible for shipping costs unless the item is defective or damaged.

Q: How do I start a return or exchange?
A: The return/exchange must be reported on the same day of receiving the product. The item must be in its original condition with tags attached. In case of a defect, we cover the shipping cost.

• 
  Products & Orders

Q: Can I change my order after placing it?
A: Orders can only be modified within 24 hours of placement. Please contact us immediately.

Q: What should I do if my order is missing or damaged?
A: Contact us via the Contact Us page with your order details, and we’ll resolve it promptly.

Q: How is the refund processed?
A: Once we receive the returned item and verify its condition, the full refund will be issued to the customer via digital wallet or InstaPay.